POPULAR QUESTIONS

 

My email is not recognized when I try to login.
Most likely, you never set up an account during checkout. No worries! Your purchases are already associated with your email, you just need to set up an account and confirm your email here: https://puremagnetik.com/account/register

Once you do that, you will be able to access all of your downloads from within your account on Puremagnetik.com

 

Where do I download my files?
After you make a purchase, you will receive a link via email to download your packs. 

Our system also gives you the option to download from within your account. If you didn't set up an account during checkout, set one up here and your downloads will already be there waiting for you: https://puremagnetik.com/account/register

 

Why is Kontakt Player running Puremagnetik content in “Demo Mode”?
Puremagnetik content will not run in Kontakt Player outside of Demo Mode. Only NI factory distributed content will run fully functional in Kontakt Player. Puremagnetik Kontakt instruments require the full version of Kontakt 5 or higher.

 

I already purchased some products from Puremagnetik. Where can I re-download those?
If you didn't set up an account during checkout, you must do so in order to access your downloads on Puremagnetik.com.

Your orders are already in our system and associated with your email address. You must activate a new account with the email you used and you will be able to download your products. Activate your account here: https://puremagnetik.com/account/register

 

DOWNLOADS

 

Where do I download my monthly products?
You can download all of your monthly releases from within your account. Simply login and click "Download here" on your product listing.

If you are a Century customer the monthly product will show up in your Century download list.

 

I'm a Century customer, where do I download my stuff?
You can download all of your Century products from within your account. Simply login and click "Download here" on your Century listing. https://puremagnetik.com/account/

 

I bought a Bandcamp album with a plugin and cannot find it.
Bandcamp does not allow us to upload program files directly to the album (but we have a workaround for that). Simply download the album, and you will find a text file in the download folder with a link to download the plugin.

 

My downloads are broken or keep timing out.
Puremagnetik uses Amazon's global distribution network, specifically Amazon Simple Storage Service for all content downloads. This is a very reliable and fast distribution network that often maintains a 99.99% uptime.

For many customers worldwide there is absolutely no problem, downloading at full speed, multiple files simultaneously. 

If you are experiencing broken or slow downloads please understand that Puremagnetik sample content can be very large. We do not recommend using a download manager or downloading more than 3 files simultaneously. If your downloads begin to slow your network then your download access token will time out resulting in a broken download. 

If you are having difficulty, please try downloading 1-3 files at a time directly through the browser rather than through a download manager.

 

I have exceeded my download limits. Help!
No problem. The download limitation is just a safeguard against illegitimate access to an account. If you need your downloads reset simply send us a note in the contact form.

 

FILE FORMATS & INSTALLATION

 

Ableton Live does not recognize a VST I just installed.
Live might need a rescan or hard refresh:

https://help.ableton.com/hc/en-us/articles/115000349184-VST-AU-plug-in-doesn-t-appear-in-Live

If this does not solve the issue, please get in touch with the contact form above.

 

In Windows, my host (Cubase, Machine, FL Studio etc) does not recognize or play the VST.
Please start the host as Admin (right click on program and select "Run as Admin"). If that solved the problem you should only have to do it this one time and open the host normally from now on.

If the VST has been blacklisted, please remove the VST and Csound.dll from the blacklist (if your host allows)

 

Do Puremagnetik Sound Packs work with my format?
Sound Packs come in Ableton, Kontakt and Logic formats. All Packs are in Ableton Live format. 90% of Packs are in Kontakt and Logic formats. Note that many hosts are able to translate from Kontakt’s .nki or Logic's .exs format. So your platform could very well be compatible with Puremagnetik products.

Please read the Pack description to see if your instrument is compatible.

 

Do Puremagnetik Packs work with Live Intro?
We recommend Live Standard as minimum for Puremagnetik content. Ableton made significant changes in previous versions and any content with essential effects such as EQ8 or Distortion will not load. Simply put, Live Intro has many limitations that Puremagnetik content exceeds. Please see Ableton's comparison chart.

 

How do I Install Live Packs?
You can use Live's “Places” section in Live's browser to organize all of your content. For instance, just create a master “Puremagnetik” folder and copy all of your Packs into there. It remains quite organized that way. Please see this video of the process.

 

How do I load Puremagnetik Kontakt instruments? Why don't they show up in the library?
You can access all Puremagnetik .nki Kontakt instruments directly from Kontakt's built-in file browser.

Puremagnetik content does not load into Kontakt's library. Only distributions built by Native Instruments can install into Kontakt's browser. At Puremagnetik, we build our own distributions.

There is a hack out there that enables 3rd party content to install into Kontakt's library. But it is a hack and violates Native Instruments' EULA.

 

Ableton Live error : The preset cannot be loaded. It is probably broken.
This is a common error if you are using a version of Live earlier than the one the Pack was made with.

Please make the free update to the latest version of Live: https://www.ableton.com/latest-versions

 

Where do I find Puremagnetik Sounds in Logic?
Puremagnetik content is all accessible via Logic's Instrument browser (keyboard shortcut "Y"). However, the installs sometimes appear in different locations within the library as Apple changes the structure from time to time. Most newer packs have Patches that can be loaded from the instrument browser under User Patches > Puremagnetik. You can also look in User Channel Strips > Puremagnetik or Legacy > Logic > Puremagnetik to find your sounds.

 

I installed a VST but it does not show up in Windows.
Please follow these important points to be sure that your Puremagnetik VST loads

• Be sure to run the included installer as admin (i.e., right click the .exe and select 'Run as administrator').

• Choose your VST folder as the destination directory.

• In order for this VST to function correctly, you must install it directly into your working VST directory.

• Your VST folder must be chosen within your host's VST preferences. Sometimes you must toggle the folder selection on/off and rescan your VST folder for it to recognize the plug-in.

• If the folder is moved or renamed you must reinstall the VST in order to fix the file references used for this plugin.

 

Can I use Puremagnetik plugins in Pro Tools?
Puremagnetik plugins ship in Audio Units and VST formats. Pro Tools does not natively support these formats but there are some good solutions out there: 8 Ways To Be Able To Use VST Or AU Plug-ins In Pro Tools

 

Are Puremagnetik products Apple Silicon Compatible?
All Puremagnetik products are completely functional with silicon processors. If something doesn't work as expected please contact us with the contact form above.

 

OTHER QUESTIONS

 

I accidentally made a double purchase.
No problem. Just get in touch with us using the contact form above and we will refund the duplicate purchase.

 

What kind of license do I get with Puremagnetik sounds? Can I use them in a commercial product?
You can use all Puremagnetik sounds in the context of a musical or sound composition, for free or commercial use. The only limitation is that you cannot resell or redistribute Puremagnetik products without prior written authorization. Fo account or license transfers, please contact hello@puremagnetik.com

 

Are you accepting label Demos?
We are not currently taking on any new label artists right now. We try to listen to all demo submissions and will be in touch if/when it seems right.

 

Didn't find what you were looking for? Please get in touch using the contact form above.