Most likely, you never set up an account during checkout. No worries! Your purchases are already associated with your email, you just need to set up an account and confirm your email here: https://puremagnetik.com/account/register

Once you do that, you will be able to access all of your downloads from within your account on Puremagnetik.com

If you didn't set up an account during checkout, you must do so in order to access your downloads on Puremagnetik.com.

Your orders are already in our system and associated with your email address. You must activate a new account with the email you used and you will be able to download your products. Activate your account here: https://puremagnetik.com/account/register

After you make a purchase, you will receive a link via email to download your packs. 

Our system also gives you the option to download from within your account. If you didn't set up an account during checkout, set one up here and your downloads will already be there waiting for you: https://puremagnetik.com/account/register

You can download all of your Lore releases from within your account. Simply login and click "Download here" on your product listing.

If you are a Century customer the Lore product will show up in your Century download list.

You can download all of your Century products from within your account. Simply login and click "Download here" on your Century listing. https://puremagnetik.com/account/

Bandcamp does not allow us to upload program files directly to the album (but we have a workaround for that). Simply download the album, and you will find a text file in the download folder with a link to download the plugin.

Puremagnetik uses Amazon's global distribution network, specifically Amazon Simple Storage Service for all content downloads. This is a very reliable and fast distribution network that often maintains a 99.99% uptime.

For many customers worldwide there is absolutely no problem, downloading at full speed, multiple files simultaneously. 

If you are experiencing broken or slow downloads please understand that Puremagnetik content is very large. We do not recommend using a download manager or downloading more than 3 files simultaneously. If your downloads begin to slow your network then your download access token will time out resulting in a broken download. 

If you are having difficulty, please try downloading 1-3 files at a time directly through the browser rather than through a download manager.

If you were a Puremagnetik subscriber between 2006 - 2013 your subscription downloads will not show up in your account. We never kept a record or database back then. This is why we always encouraged subscribers to maintain their own backups.

Unfortunately, we are unable to retrieve subscription content that was never logged before 2013.

Of course. You can keep the latest version of Lore you download after your membership term lapses. You will also retain access to that version of Lore via your account if you need to download it again.

Lore is an open source experimental music workstation. It is supported by monthly patrons and is continually updated with performance improvements and features. You can cancel the Lore membership at any point and you can keep whatever content has accrued in your account. 

Live might need a rescan or hard refresh:

If this does not solve the issue, please get in touch: hello@puremagnetik.com

Please start the host as Admin (right click on program and select "Run as Admin"). If that solved the problem you should only have to do it this one time and open the host normally from now on.

Packs come in Live 9, Kontakt and Logic formats. All Packs are in Live 9 format. 90% of Packs are in Kontakt and Logic formats. Note that many hosts are able to translate from Kontakt’s .nki or Logic's .exs format. So your platform could very well be compatible with Puremagnetik products.

Please read the Pack description to see if your instrument is compatible.

Puremagnetik content will not run in Kontakt Player outside of Demo Mode. Only NI factory distributed content will run fully functional in Kontakt Player. 

Puremagnetik Kontakt instruments require the full version of Kontakt 5 or higher.

We recommend Live Standard as minimum for Puremagnetik content. Ableton made significant changes in previous versions and any content with essential effects such as EQ8 or Distortion will not load. Simply put, Live Intro has many limitations that Puremagnetik content exceeds. Please see Ableton's comparison chart. 

You can use Live 9/10’s “Places” section in Live's browser to organize all of your content. For instance, just create a master “Puremagnetik” folder and copy all of your Packs into there. It remains quite organized that way. Please see this video of the process.

You can access all Puremagnetik .nki Kontakt instruments directly from Kontakt's built-in file browser.

Puremagnetik content does not load into Kontakt's library. Only distributions built by Native Instruments can install into Kontakt's browser. At Puremagnetik, we build our own distributions.

There is a hack out there that enables 3rd party content to install into Kontakt's library. But it is a hack and violates Native Instruments' EULA.

This is a common error if you are using a version of Live earlier than the one the Pack was made with.

Please make the free update to the latest version of Live: https://www.ableton.com/latest-versions

Puremagnetik content is all accessible via Logic's Instrument browser (keyboard shortcut "Y"). However, the installs sometimes appear in different locations within the library as Apple changes the structure from time to time. Most newer packs have Patches that can be loaded from the instrument browser under User Patches > Puremagnetik. You can also look in User Channel Strips > Puremagnetik or Legacy > Logic > Puremagnetik to find your sounds.

If you are still having trouble, make sure there is no instrument loaded on the track - then the correct sound library menu will show up. Please see an example here: http://recordit.co/FZM2sSaRm8

Please follow these important points to be sure that your Puremagnetik VST loads

• Be sure to run the included installer as admin (i.e., right click the .exe and select 'Run as administrator').

• Choose your VST folder as the destination directory.

• In order for this VST to function correctly, you must install it directly into your working VST directory.

• Your VST folder must be chosen within your host's VST preferences. Sometimes you must toggle the folder selection on/off and rescan your VST folder for it to recognize the plug-in.

• If the folder is moved or renamed you must reinstall the VST in order to fix the file references used for this plugin.

Puremagnetik plugins ship in Audio Units and VST formats. Pro Tools does not natively support these formats but there are some good solutions out there: 8 Ways To Be Able To Use VST Or AU Plug-ins In Pro Tools

Perhaps you are on the Spark product page, not your account's download page.

All of your downloads are in your account: https://puremagnetik.com/account/login

Note: we recently moved to a new system and your previous account has been migrated. Your previous orders are already in our system. If you haven't done so already, you must activate a new account with the email you used and you will be able to download your products. Activate your account: https://puremagnetik.com/account/register

No problem. Just get in touch with us hello@puremagnetik.com and we will refund the duplicate purchase.

We recently migrated our database to a new system. Some of the dates migrated do not accurately reflect your actual product purchase date.

Puremagnetik on its own does not handle any transaction processing or order fulfillment. We do not keep your payment information on file, nor do we have our own payment gateway - so it is almost impossible for us to make a charge without the customer's involvement. Thus, if you see an erroneous billing entry in your account, rest assured it's most likely a date discrepancy. And of course, feel free to contact us if you need to confirm that no extra charges were placed: hello@puremagnetik.com

If you paid with PayPal you can cancel the membership yourself or write us (hello@puremagnetik.com) and we can cancel it for you. 

If you paid for Lore with PayPal:

1) Log in to your PayPal account

2 ) Click the Settings (gear icon) near the top of the page.

3) Select Pre-approved Payments under "Payment settings."

4) Select the merchant (Puremagnetik) whose agreement you want to cancel and click Cancel.

5) Click Cancel Profile to confirm your request.

You can use all Puremagnetik sounds in the context of a musical or sound composition, for free or commercial use. The only limitation is that you cannot resell or redistribute Puremagnetik products without prior written authorization. Fo account or license transfers, please contact hello@puremagnetik.com

Currently, we do not have any full time openings at Puremagnetik.

Great! Please write us at hello@puremagnetik.com

Please email us at hello@puremagnetik.com and we will usually respond within 1 business day.

Alternatively, get in touch with us on Facebook or Twitter.