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Help and FAQs

Help & FAQs

Login and Account

My email is not recognized when I try to login.

I already purchased some products from Puremagnetik. Where can I re-download those?

What about my Gumroad account that I used with Puremagnetik?

Pack Downloads, Spark and Century

Where do I download my files?

Where do I download my Spark products?

I'm a Century customer, where do I download my Spark and other files?

My downloads are broken or keep timing out.

My account does not show all of the products I have purchased.

I have exceeded my download limits. Help!

When are you releasing the next Spark Pack?

Can I keep my Spark Packs after my subscription ends?

What is the difference between Spark and your other Packs?

File Formats and Installation

Do Puremagnetik Packs work with my format?

Why is Kontakt Player running Puremagnetik content in “Demo Mode”?

Do Puremagnetik Packs work with Live Intro?

How do I Install Live Packs?

How do I load Puremagnetik Kontakt instruments? Why don't they show up in the library?

Ableton Live error : The preset cannot be loaded. It is probably broken.

Where do I find Puremagnetik Sounds in Logic?

Billing and Payments

I accidentally made a double purchase.

I think I was charged on a date I don't recognize.

How do I cancel Spark?

Other Questions

What kind of license do I get with Puremagnetik sounds? Can I use them in a commercial product?

Are you hiring?

I would like to receive Puremagnetik press releases.

Contact Us

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